{"id":10353,"date":"2024-02-28T16:10:40","date_gmt":"2024-02-28T08:10:40","guid":{"rendered":"https:\/\/medicare-asia.com\/?p=10353"},"modified":"2024-03-06T12:14:50","modified_gmt":"2024-03-06T04:14:50","slug":"efficient-strategies-for-planning-your-telehealth-workflow","status":"publish","type":"post","link":"https:\/\/www.medicare-asia.com\/en\/efficient-strategies-for-planning-your-telehealth-workflow\/","title":{"rendered":"Efficient Strategies for Planning Your Telehealth Workflow"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"10353\" class=\"elementor elementor-10353\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-652e260c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"652e260c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36748418\" data-id=\"36748418\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04be1b8 elementor-widget elementor-widget-text-editor\" data-id=\"04be1b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400; color: #333333;\">Delivering care using telehealth requires changes to your workflow for delivering care in person. Several processes may be impacted, including scheduling, billing, check-in, appointment structure, triage, consent, and documentation. Establishing a telehealth workflow will increase efficiency and satisfaction for you and your patients.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f81d4cb elementor-widget elementor-widget-heading\" data-id=\"f81d4cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 24-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-large\">Planning your Telehealth Workflow<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d470998 elementor-widget elementor-widget-text-editor\" data-id=\"d470998\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Delivering care using telehealth requires changes to your workflow for delivering care in person. Several processes may be impacted, including scheduling, billing, check-in, appointment structure, triage, consent, and documentation. Establishing a telehealth workflow will increase efficiency and satisfaction for you and your patients.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61ce380 elementor-widget elementor-widget-heading\" data-id=\"61ce380\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Preparing for telehealth visits<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb65c31 elementor-widget elementor-widget-text-editor\" data-id=\"eb65c31\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #333333;\">Before offering telehealth services, the following factors should be considered:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b188d4 elementor-widget elementor-widget-heading\" data-id=\"3b188d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Staffing<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2ed110 elementor-widget elementor-widget-text-editor\" data-id=\"c2ed110\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Will you need additional staff or new roles, such as a telehealth coordinator and IT lead?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will staff roles change, such as with front desk personnel and patient intake?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are staff comfortable using technology?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are staff ready and committed to providing care with telehealth?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will you prepare and train your current health care team?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Technology<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0592f8 elementor-widget elementor-widget-heading\" data-id=\"c0592f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Is your technology platform easy to use? Does it integrate with the EHR?<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-278c5a2 elementor-widget elementor-widget-text-editor\" data-id=\"278c5a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Does the technology platform provide any training for providers?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are some challenges that should be considered in advance?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will patients access a telehealth appointment (for example, through a patient portal)? Will they receive an email or text reminder?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What are some of the technology barriers patients are likely to encounter? How will you assist them?<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6499f1a elementor-widget elementor-widget-heading\" data-id=\"6499f1a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Scheduling<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-828e283 elementor-widget elementor-widget-text-editor\" data-id=\"828e283\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When will you offer telehealth appointments (for example, specific days of the week or daily)?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Will patients schedule online or by calling your office?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will you determine if a telehealth appointment is appropriate?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How and when will you send appointment reminders?<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2550766 elementor-widget elementor-widget-heading\" data-id=\"2550766\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Meeting patient needs<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad4f02e elementor-widget elementor-widget-text-editor\" data-id=\"ad4f02e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will you determine what accommodations the patient might need?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How and when will you send appointment reminders to patients?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will you support patients who do not speak fluent English?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will you support patients with disabilities, such as hearing loss or visual impairment?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How will you support a caregiver, translator, or other people who will assist a patient during the telehealth visit?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Telehealth can improve equity and access for underserved patients.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ee227 elementor-widget elementor-widget-heading\" data-id=\"f9ee227\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Conducting Telehealth Visits<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-231914d elementor-widget elementor-widget-text-editor\" data-id=\"231914d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #333333;\">A telehealth visit may feel very different to a patient, especially patients with limited experience using technology. The following steps will improve the experience for both you and the patient.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db9d7e7 elementor-widget elementor-widget-heading\" data-id=\"db9d7e7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Before the Visit<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-497b0c1 elementor-widget elementor-widget-text-editor\" data-id=\"497b0c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Reminder: Send your patient an appointment reminder (for example, email, text, phone call).<\/li><li>Information: Provide the patient with guidance on how to use the technology (for example, handout or pre-recorded video link).<\/li><li>Paperwork: Ask the patient to fill out forms online (for example, the reason for the visit, insurance information, symptoms, medical history).<br \/><span style=\"font-size: 15px;\">Note: if the patient is not comfortable entering this information electronically, a staff member can collect this information before the visit starts.<\/span><\/li><li>Technology: Have a staff member walk the patient through the technology and logistics (for example, speakers and audio volume, camera, lighting).<\/li><li>Troubleshooting: Make sure the patient has information on how to address possible technical issues and what to do if the technology issues continue (for example, using audio only).<\/li><li>Legal Considerations: Make sure the patient consents to have a telehealth visit and answer any questions about the privacy and security of their data including HIPAA.<\/li><li>Accommodations: If the patient requires accommodations such as a translator, or other supports like closed captioning, make sure these features are operational and the patient feels comfortable.<\/li><li>Privacy: Ask the patient to find a place that is quiet and private.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79306be elementor-widget elementor-widget-heading\" data-id=\"79306be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Conducting the Visit<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da292a3 elementor-widget elementor-widget-text-editor\" data-id=\"da292a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Confirmation: Verify the patient\u2019s identity and the reason for the visit.<\/li><li>Intake: Have a staff member review and collect information, such as identity verification, symptoms, medical history, and vitals (if appropriate).<\/li><li>Engage the patient: Keep the visit similar to an in-person visit using friendly body language, interactive dialogue, and eye contact.<\/li><li>View the patient and information at the same time: Consider using a split screen with a view of the patient on one side and medical information on the other side.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f61d2e9 elementor-widget elementor-widget-text-editor\" data-id=\"5f61d2e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #000000;\"><span style=\"font-weight: 400;\">Reference: <\/span><a style=\"color: #000000;\" href=\"https:\/\/telehealth.hhs.gov\/providers\/planning-your-telehealth-workflow\"><span style=\"font-weight: 400;\">USA Health Resource and Service Administration<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Delivering care using telehealth requires changes to your workflow for delivering care in person. Several processes may be impacted, including scheduling, billing, check-in, appointment structure, triage, consent, and documentation. Establishing a telehealth workflow will increase efficiency and satisfaction for you and your patients. Planning your Telehealth Workflow Delivering care using telehealth requires changes to your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10979,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,27],"tags":[37,43],"class_list":["post-10353","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clinic","category-cms","tag-clinic","tag-telehealth"],"acf":[],"aioseo_notices":[],"rttpg_featured_image_url":{"full":["https:\/\/www.medicare-asia.com\/wp-content\/uploads\/2024\/02\/Slide-1-15-1.png",1080,1080,false],"landscape":["https:\/\/www.medicare-asia.com\/wp-content\/uploads\/2024\/02\/Slide-1-15-1.png",1080,1080,false],"portraits":["https:\/\/www.medicare-asia.com\/wp-content\/uploads\/2024\/02\/Slide-1-15-1.png",1080,1080,false],"thumbnail":["https:\/\/www.medicare-asia.com\/wp-content\/uploads\/2024\/02\/Slide-1-15-1-150x150.png",150,150,true],"medium":["https:\/\/www.medicare-asia.com\/wp-content\/uploads\/2024\/02\/Slide-1-15-1-300x300.png",300,300,true],"large":["https:\/\/www.medicare-asia.com\/wp-content\/uploads\/2024\/02\/Slide-1-15-1-1024x1024.png",1024,1024,true],"1536x1536":["https:\/\/www.medicare-asia.com\/wp-content\/uploads\/2024\/02\/Slide-1-15-1.png",1080,1080,false],"2048x2048":["https:\/\/www.medicare-asia.com\/wp-content\/uploads\/2024\/02\/Slide-1-15-1.png",1080,1080,false],"trp-custom-language-flag":["https:\/\/www.medicare-asia.com\/wp-content\/uploads\/2024\/02\/Slide-1-15-1-12x12.png",12,12,true]},"rttpg_author":{"display_name":"admin","author_link":"https:\/\/www.medicare-asia.com\/en\/author\/malik\/"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/www.medicare-asia.com\/en\/category\/clinic\/\" rel=\"category tag\">Clinic<\/a> <a href=\"https:\/\/www.medicare-asia.com\/en\/category\/cms\/\" rel=\"category tag\">CMS<\/a>","rttpg_excerpt":"Delivering care using telehealth requires changes to your workflow for delivering care in person. Several processes may be impacted, including scheduling, billing, check-in, appointment structure, triage, consent, and documentation. Establishing a telehealth workflow will increase efficiency and satisfaction for you and your patients. Planning your Telehealth Workflow Delivering care using telehealth requires changes to your&hellip;","_links":{"self":[{"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/posts\/10353","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/comments?post=10353"}],"version-history":[{"count":25,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/posts\/10353\/revisions"}],"predecessor-version":[{"id":10980,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/posts\/10353\/revisions\/10980"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/media\/10979"}],"wp:attachment":[{"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/media?parent=10353"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/categories?post=10353"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/tags?post=10353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}