{"id":14841,"date":"2024-08-21T14:23:41","date_gmt":"2024-08-21T06:23:41","guid":{"rendered":"https:\/\/www.medicare-asia.com\/docs\/user-management\/unlock-an-account\/"},"modified":"2024-08-21T14:23:41","modified_gmt":"2024-08-21T06:23:41","password":"","slug":"unlock-an-account","status":"publish","type":"docs","link":"https:\/\/www.medicare-asia.com\/en\/docs\/user-management\/unlock-an-account\/","title":{"rendered":"Unlock an account"},"content":{"rendered":"<p><span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\">If a <b>user has not logged in for more than 90 days<\/b>, their <b>account will be locked<\/b>. The clinic admin can do the fullowing in <b>Vanda Manager <\/b>to unlock the users&#8217; account.<br \/><\/span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\"><\/p>\n<ul>\n<li style=\"font-size: 20px;color: black;font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\">In Vanda Manager, Click <b>User Management<\/b><br \/><\/span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\"><\/li>\n<\/ul>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/vanda\/unlock-an-account\/82df831e-2b79-4201-a53c-1fe4db4ad87f.png\"\/><\/div>\n<div><\/div>\n<ul>\n<li style=\"font-size: 20px;color: black;font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\">On the user, under <b>Actions<\/b>, click on the<b> 3 <\/b><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/vanda\/unlock-an-account\/af666395-d420-4542-b6ff-2c0c6d6fbc28.png\"\/><b>dots<\/b> icon<br \/><\/span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\"><\/li>\n<\/ul>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/vanda\/unlock-an-account\/e9546e94-2960-41db-831c-a94279e42647.png\"\/><\/div>\n<div><b><br \/><\/b><\/div>\n<ul>\n<li style=\"font-size: 20px;color: black;font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\">Click <b>Unlock<\/b><br \/><\/span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\"><\/li>\n<\/ul>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/vanda\/unlock-an-account\/2a3b53c7-2d41-4d41-8230-e9e159fd81f6.png\"\/><\/div>\n<div><\/div>\n<ul>\n<li style=\"font-size: 20px;color: black;font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\">A warning message will pop up, click <b>Ok<\/b><\/span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\"><\/li>\n<\/ul>\n<div>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/vanda\/unlock-an-account\/eb382146-58b8-4bf5-bb20-391633a21214.png\"\/><\/div>\n<\/div>\n<div><\/div>\n<ul>\n<li style=\"font-size: 20px;color: black;font-family: Arial, Helvetica, sans-serif;\"><span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\">User will be able to log into\u00a0<b>Vanda Clinic<\/b><\/span style=\"font-size: 20px;culor: black;font-family: Arial, Helvetica, sans-serif;\"><\/li>\n<\/ul>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/vanda\/unlock-an-account\/4a49ec76-51cc-4184-8c92-91654b643b58.png\"\/><\/div>\n<div><img decoding=\"async\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/vanda\/unlock-an-account\/645a1d20-4257-4856-9c5d-88b41c3628f1.png\"\/><\/div>\n","protected":false},"excerpt":{"rendered":"<p>If a user has not logged in for more than 90 days, their account will be locked. The clinic admin can do the fullowing in Vanda Manager to unlock the users&#8217; account. In Vanda Manager, Click User Management On the user, under Actions, click on the 3 dots icon Click Unlock A warning message will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[128],"doc_tag":[],"class_list":["post-14841","docs","type-docs","status-publish","hentry","doc_category-user-management"],"acf":[],"aioseo_notices":[],"year_month":"2026-04","word_count":62,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"author_nicename":"malik","author_url":"https:\/\/www.medicare-asia.com\/en\/author\/malik\/"},"doc_category_info":[{"term_name":"VandaManager - User Management","term_url":"https:\/\/www.medicare-asia.com\/en\/docs-category\/user-management\/"}],"doc_tag_info":[],"author_list":[{"ID":"9","user_login":"bayu","display_name":"Bayu Permadi","id":"9"},{"ID":"16","user_login":"fiqar","display_name":"Fiqar Ardhika","id":"16"},{"ID":"17","user_login":"hanif_nabil","display_name":"Hanif Nabila Muflih","id":"17"},{"ID":"12","user_login":"KennyTew","display_name":"KennyTew","id":"12"},{"ID":"7","user_login":"Lee","display_name":"Lee","id":"7"},{"ID":"1","user_login":"malik","display_name":"admin","id":"1"},{"ID":"2","user_login":"qijie","display_name":"Qi Jie Teoh","id":"2"},{"ID":"3","user_login":"ryanlim","display_name":"Ryan Lim","id":"3"}],"_links":{"self":[{"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/docs\/14841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/comments?post=14841"}],"version-history":[{"count":0,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/docs\/14841\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/media?parent=14841"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/doc_category?post=14841"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.medicare-asia.com\/en\/wp-json\/wp\/v2\/doc_tag?post=14841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}